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Capabilities

What we can build for you

Six areas of work, from the product your customers use to the infrastructure beneath it, each scoped, built and supported the same way. Watch the film, or go straight to what each one includes.

A wide view of a distribution company's open-plan office in late afternoon light: people review an app, plan at a standing desk, work through invoices and dispatch, with a network rack in a glass corner.
One floor, six kinds of work. Customer apps, operations, AI, integrations, infrastructure and growth, built to work as one system.

The film

Six areas of work, one standard

Each chapter shows one area at work, beside the platform that proves it where one exists. Pick a chapter, or let the film play through.

Need 01 of 06: Launch a digital product

Need 01 of 06

Launch a digital product

Websites, web and mobile applications, subscription services, portals and content platforms, with accounts, search, payments and administration in one consistent experience, designed around the people who will use them. A website doesn't need AI to do its job well. When the customer-facing side should work as one with the operation behind it, as Spinn Radio's does, we build the two together as one AI system.

  • Web, mobile and software-as-a-service applications, responsive across desktop, tablet and phone
  • Customer and partner portals with forms, documents, search and status
  • Subscriptions, memberships, checkout and payment-status workflows
See it in Spinn Radio

In detail

What each need includes

The scope of work behind each need, and what you have at the end of it.

  1. A usability session: an older man tries DLM Broadcast on his phone while a product designer beside him takes notes.

    Customer-facing applications

    Launch a digital product

    Websites, web and mobile applications, subscription services, portals and content platforms, with accounts, search, payments and administration in one consistent experience, designed around the people who will use them. A website doesn't need AI to do its job well. When the customer-facing side should work as one with the operation behind it, as Spinn Radio's does, we build the two together as one AI system.

    • Web, mobile and software-as-a-service applications, responsive across desktop, tablet and phone
    • Customer and partner portals with forms, documents, search and status
    • Subscriptions, memberships, checkout and payment-status workflows
    • Publishing, directories, learning platforms and content management
    • User journeys, wireframes, prototypes and a design system, with accessibility built in
    • Installable, app-like experiences where a native app is not justified

    Outcome. A product people use confidently, that reduces training and makes sophisticated capabilities feel straightforward.

    See it in Spinn RadioTell us your challenge

  2. An office manager at a standing desk takes a signed delivery note from a colleague, an old paper planner half taken down behind them.

    CRM and operational applications

    Run operations in one system

    Systems that hold contacts, enquiries, bookings, cases, documents, tasks and approvals together, so information captured at the start stays useful through delivery, reporting and management decisions.

    • Custom CRM: records, pipeline stages, activity history and ownership
    • Booking, scheduling, service coordination, case tracking and approvals
    • Administrative interfaces with roles, permissions, notifications and business rules
    • Executive dashboards, KPI scorecards and management reporting across systems
    • Alerts, exception reporting and action-oriented management views

    Outcome. A purpose-built operational platform, instead of a business forced to conform to inflexible off-the-shelf software.

    See it in Healthcare SystemTell us your challenge

  3. An accounts assistant checks a paper supplier invoice against an entry on his monitor before approving it.

    AI assistants and agentic workflows

    Put AI to work, with controls

    Assistants that answer from approved sources, workflows that classify and extract from documents, and agents that carry tasks across systems with defined permissions and human approval where it matters.

    • Knowledge assistants and copilots grounded in your documents and records, with retrieval and semantic search
    • Document intake: classification, extraction, summaries and missing-information checks
    • Multi-step agents with restricted permissions, validation, review steps and activity records
    • Generative AI across leading models, with routing between them where it helps
    • Human-in-the-loop approvals, role restrictions and audit trails
    • Evaluation against representative tasks: quality, completion, errors, time and cost

    Outcome. Practical AI that performs useful work inside a controlled process, rather than a disconnected novelty.

    See it in PowerWriteTell us your challenge

  4. At a deli counter a customer taps a card on the terminal while the till tablet shows the order and a receipt prints.

    Integrations and workflow automation

    Connect the tools you already use

    APIs, webhooks, scheduled jobs and event-driven workflows that move information between CRM, email, calendars, accounting, payments, payroll and custom software without re-keying.

    • Enquiry capture and routing to an owner
    • Customer and account synchronisation between systems, with validation and normalisation
    • Documents generated from validated records, with approvals and notifications
    • Payroll, timesheet and finance hand-offs with exception queues
    • Legacy data migration, master records and consolidation of duplicate information
    • Document ingestion, search indexes and knowledge repositories that other systems can query

    Outcome. Connected systems, cleaner data, and fewer manual hand-offs, duplicate records and information silos.

    Tell us your challenge

  5. An infrastructure engineer checks a laptop on a cart in a tidy network room, cables labelled, status lights on.

    Databases, infrastructure and deployment

    Foundations that last

    Data models, hosting, deployment pipelines, monitoring and security designed for the people who will run the system after launch, with ownership kept where it belongs.

    • Relational data modelling, migration and reporting views
    • Authentication, single sign-on, role-based permissions, encryption and secrets management
    • Cloud hosting on Vercel, Railway, AWS or the environment that fits, with background processing
    • Development, staging and production environments with deployment pipelines
    • Logs, error reporting, uptime monitoring, backups, recovery planning and cost visibility
    • Source-code management, documentation and hand-over

    Outcome. Secure, stable systems you can operate, support, scale and keep improving.

    See it in DLM BroadcastTell us your challenge

  6. A marketing lead at a window desk reads a new enquiry on his phone, the laptop open beside him.

    Search, content and lead systems

    Be found, then followed up

    Site architecture, structured data and template-driven publishing that make services discoverable by search engines and AI answer engines, connected to forms and CRM so enquiries are owned and answered.

    • Technical SEO: metadata, internal linking, structured data, sitemaps and indexing
    • Answer-engine-ready content: clear entities, consistent facts, well-referenced sources
    • Programmatic pages for directories, services, locations and knowledge
    • Content publishing systems and media production workflows
    • Lead capture, qualification, CRM routing and automated follow-up
    • Conversion, attribution and growth analytics

    Outcome. Greater visibility, stronger digital authority and a measurable path from discovery to a conversation.

    Tell us your challenge

Principles

How we work, whatever we build

1

Business-focused engineering

Technical decisions are tied to the process, customer experience or commercial objective the system has to support.

2

Connected capabilities

Discovery, design, software, data, AI, infrastructure, analytics and growth can be handled within one engagement, by one accountable team.

3

Practical AI

Agents operate inside defined workflows, with oversight and measurable acceptance criteria.

4

Maintainable foundations

Architecture, documentation, deployment and handover are considered from the beginning, not added at the end.

Next step

Tell us about the challenge you want to solve

A person who builds these systems reads it and replies with a free, no-obligation recommendation within two business days. You don't have to start with everything.

Tell us your challengeSee the portfolio