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Our process

Agreed up front. Reviewable throughout

Six stages, from understanding the business to improving the system once it runs. Requirements, acceptance criteria and change handling are set before work begins, and source code, accounts and documentation are yours at the end.

Tell us your challengeWatch the six stages
In a warehouse office a consultant listens while the warehouse supervisor, in a hi-vis vest, points to one step of a process mapped on a whiteboard wall with sticky notes.
Stage one. We map how the work really flows, with the people who do it, before anything is built.

Six stages

Six stages, one accountable team

Every engagement moves through the same sequence, whatever its size, and each stage ends in something you can review. Choose a stage, or let the film run.

Stage 01 of 06: Discover and define

Stage 01 of 06

Discover and define

Understand the process, users, existing systems and constraints. Agree scope, priorities, dependencies, acceptance criteria and how success will be measured.

  • Workshops, stakeholder interviews and a review of the current process
  • Systems reconnaissance: applications, vendors, workflows, data stores, spreadsheets and workarounds
  • Pain points and opportunities mapped, including where AI adds value and where people must approve
  • Feature inventory and priorities: must-have, next stage, future
  • A practical first release defined, with acceptance criteria and success measures

Engagement models

Start where the risk is lowest

Work can begin with a free recommendation on the challenge you send us, a single workflow, a technical discovery engagement or a complete platform, then expand as requirements develop.

  1. 1

    A free recommendation

    Tell us the challenge. A person who builds these systems replies with a written, no-obligation recommendation: what to fix first, and how.

    Tell us your challenge

  2. 2

    Discovery and technical planning

    Requirements, feasibility, architecture and a delivery roadmap. A short, defined engagement that de-risks a larger build.

  3. 3

    Defined project delivery

    A scoped system, integration, agent or workflow with agreed milestones and acceptance criteria.

  4. 4

    Phased product development

    A prioritised first release followed by improvements informed by real use.

  5. 5

    Ongoing development and support

    An agreed programme of maintenance, integration work and enhancement.

What you receive

The system, and everything needed to own it

Depending on scope, an engagement includes the working system and everything needed to own and run it.

  • Requirements and workflow documentation
  • Prototypes and interface designs
  • Application source code and agreed access
  • Data models and migration procedures
  • Integrations and automation workflows
  • Configured deployment environments
  • Validation and acceptance records
  • User guidance and operational documentation
  • Training and an agreed support plan

Success measures may include administrative time, task completion, response speed, data accuracy, conversion or operating cost. They are selected for the project and assessed against an agreed baseline where one exists.

Next step

Tell us about the challenge you want to solve

A person who builds these systems reads it and replies with a free, no-obligation recommendation within two business days. You don't have to start with everything.

Tell us your challengeSee the portfolio